RETURN POLICY

What are the Return policies?
If the customer wants to return the product, he/ she should contact us by email at admin@authenticpride.com describing the reason and evidence of dissatisfaction.
Please check and notify us about the product to return within 3 days after receipt of the order. authenticpride.com will always be attentive on this issue based on the logistic reason of dissatisfaction and start to find the best possible solution on mutual understanding between the both parties.
Claims made after one week of receipt of the order will not be accepted.
Exchange of goods on the condition that the goods to be exchanged will be similar in nature and be available from the same manufacturer or supplier; in such cases the transportation cost involved for returning goods to Nepal from his/ her country will be paid by the customer.
authentticpride.com will not be responsible if any items that are lost while being returned, hence safe and secure delivery is suggested.
Upon receipt the returned goods, authenticpride.com reserves the right to decide whether to refund or exchange (re-send) the product (s).
Since most of our products are handcrafted, there can be slight variations in color, size, finishing touch or even some irregularities.

What if the products are lost or damage while returning?
Lost or damage of any products must be claimed directly with involved Courier Company. authenticpride.com won't accept the returned goods if it is sent without our return authorization. Authorized return must be sent to us in its original packaging.